Will AI replace jobs? Which jobs??

Wharton Marketing professor Stefano Puntoni and his co-author say, “Consumers prefer the unique qualities that human labor gives to certain products and services….” “The findings suggest companies automating for supply-side reasons may want to keep their employees because of the value they bring to the demand side.”

When industiral revolution began, workers in England threw “Sabots” (wooden shoes) into the grinding gears of industiral machines. Thus the word “sabotage” came to be used. Industrial revolution brought many new jobs, lost some old artisan jobs. Similarly, when computers became common, workers and unions feared job losses. Instead, IT boom created many more jobs than were lost.
SO FEAR NOT. Human touch will become more important. AI will make this world a better place, if and when we use it wisely.

Pradeep Ganguly